Waveride - Frequently Asked Questions
Linux Professionals rarely need any support, that's why Waveride is _the place_ for you! Good pricing, but no support for software, no routing requests, no OS template requests, no control panel installation. SolusVM allows you to handle 99.9% of these tasks.
If you have a technical issue, we're there for you.
Waveride hostnodes are located in Vienna (Austria), Amsterdam (Netherlands) and in Chicago (USA). Feel free to test our network via the EDIS Looking Glass pages. Every hostnode has a Gigabit uplink to the internet, which is a main pillar of the Waveride concept.
Depending on clients needs we will definitely be looking into that. To keep the product affordable, we will not be able to offer more than 3 or 4 locations in total. Switzerland is definitely on the list of possible candidates as well as Poland.
DDoS (either inbound or outbound) is not acceptable. IPs are nullrouted for a minimum of 12 hours, and we reserve the right to terminate your contract.
Waveride doesn't backup your data. You're welcome to create your own backups. There are many options like rsync, rsnapshot, rdiff, ...
You entered a wrong password multiple times and you were blacklisted. Our system automatically removes blocked users from the blacklist after 60 minutes.
We still have to set the 2nd level quota manually for each container if requested. Please open a support ticket in the emergency queue and just tell us to enable 2nd level quota. We'll apply a user-group limit of 65535, this is more than enough on 99.9% of any setups we've seen, but if you need more, just explain why and we'll set a custom limit for you.
If you know your username (vmuserXXX), use the Forgot Password? function of the control panel to set a new password. If you don't remember the username, look it up in the email with the subject-line "New VPS Server Information". If you're unable to locate initial credentials, please submit a ticket and we'll resend the email to the registered contact.
Login to WHMCS client portal. >> Open the "Services" tab and select "My Services" >> Open the dropdown menu with the arrow near the "View Details" button and >> select "Request Cancellation". >> Enter the reason for your cancellation >> Select whether you would like your service to be deleted immediately (fulfilment @midnight) or at the end of the billing cycle (we always recommend expiry over immediate termination) >> Click the "Request Cancellation" button.
In case you exceed the traffic limit of your servers plan (currently this is 2 TB for all servers) your container will be suspended until the first day of the next month. Your server will be automatically restored once the bandwidth counter resets on the first day of each month. Please note that adding more traffic to an existing server is not possible.
Sharing bandwidth between multiple VPS or rolling over unused bandwidth to the next billing period is not possible.
You can reset your password by following this link. We will send you a one-time link to reset your password.
Waveride does not offer bespoke plans. If you are interested in fully virtualized KVM servers in 20+ countries worldwide, take a look at http://www.edis.at website.
Yes. Submit a ticket if you need additional IP-addresses. Price is EUR 5.- per month each. A maximum of 5 additional IP-addresses can be ordered to any existing VPS.
Yes. You can run Minecraft, but you won't be pleased with the performance. The nodes run on E5 CPUs (which have a lower clockspeed than i7). Think twice before ordering.
We run the systems based on a best-effort policy. We do not offer SLA or uptime guarantee. No refunds are granted under any circumstances.
VPS are being provisioned with Debian 7 x64 as the operating system. Please reinstall your VPS in SolusVM in case you require another OS. All common OS templates are available.
IPv6 might not work out of the box (on CentOS and similar distributions). If it does not come up properly, simply run
ip route add ::/0 dev venet0. If this does not work, try
ip route add 2000::/3 dev venet0.
You can easily upgrade your service by logging into the client area (WHMCS, not SolusVM), go to services, click the dropdown menu next to your service and choose Upgrade.
Downgrades are not possible due to technical limitations (you would lose your data). If you need to downgrade, please place a cancellation and order a new plan.
No. If you need a trial-version of whatever software to be installed on your server, contact the software producer and tell them that you got a fresh VPS and ask them to unblock your IP for the evaluation.
... and therefore it has been held for manual review."
To be aple restore your order, please open a support ticket in the "Fraud checks / SMTP whitelisting" department and send us a government issued photo ID with it. This is a necessary precaution to minimize fraud.
Yes. We fully support IPsec, TUN/TAP, PPP and GRE. In case you want IPsec, TUN/TAP or PPP support, you need to enable TUN/TAP (this will also enable IPsec) or PPP in the control panel.
You can change the current PTR of your VPS in the control panel. The PTR is by default set to something (probably) not pointing back to your VPS for various reasons (either no PTR (NXDOMAIN), or something ending in ".static.edis.at.", or the previous customers PTR name). You can always change the PTR of your VPS inside the control panel. There you need to select your VPS, click the "Network" tab and change the PTR of the IPv4 or IPv6 address you want. Keep in mind that the domain you're trying to point this PTR to needs to exist already.
As of 2015-08-28 Debian 8 containers are fully compatible with our system.
As of 2015-08-28 Ubuntu 15.04 containers are fully compatible with our system.
We provide an up to date list of templates here.
We are trying to keep our hardware nodes as stable as possible and as such migrations between hardware nodes aren't possible. Migrations to another locations are not possible either due to the technical limitation of IPv4 announcements. If you want another server location you need to cancel your current server and order a new server in the preferred location.